Napster by Rhapsody Tracks Error - Unavailable for Streaming from Rhapsody

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  • Updated 2 years ago
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I have a free trial of Napster that came with my Sonos system. All was fine until a couple of days ago when a lot of albums that I had previously played with no problem are now throwing up an error message, i.e. "not available for streaming." My trial still has some weeks to run. Is there a problem or has Napster restricted availability of certain albums?
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Posted 2 years ago

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Photo of John M

John M, Official Rep

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Official Response
Shortly after the release of Sonos software version 4.1 we became aware of an issue in our software that causes errors when using Napster by Rhapsody. We're posting this message and will be sending an email to let you know how you can resolve any issues you might encounter and what action Sonos is taking to address the problem.

When using Napster by Rhapsody on Sonos version 4.1 you may receive an error message stating "Unable to play (track name) - the track is not available for streaming from Rhapsody". This can affect both trial and full accounts.

If you have updated to version 4.1, you can quickly resolve the issue and prevent it from reoccurring by removing your Napster by Rhapsody account and re-adding it into your Sonos system.

1. With your Sonos Controller, go to Manage Services (under Settings or the Manage menu), highlight Napster by Rhapsody and select Remove Account.

2. Once the account is removed, select Napster by Rhapsody from available services and sign in with your username and password.

After re-adding your account, tracks that are not available for playback on Sonos will no longer show in your Controller. Be sure to clear your queue afterwards to remove any previously added tracks.

We conducted a thorough internal investigation to identify how the problem was introduced and have taken corrective action to ensure that a similar problem does not occur again in the future.

Please accept our sincerest apologies for any inconvenience caused by this issue.